Support

Account

• Forgot your password? On the sign-in screen tap Forgot password? and follow the link we email you. Check your spam folder if it doesn't arrive within a few minutes.
• Delete your account: Account → Danger zone → Delete account. This permanently removes your profile, scans, history, pantry and preferences straight away.
• Change your preferences: allergens, diet and additives to avoid live under Account → Preferences.

Subscription

• Cancel or change your plan: Filtr Pro is billed by Apple. Open iOS Settings → your name → Subscriptions → Filtr, or tap Account → Manage subscription in the app.
• Pro not showing after you paid? Tap Account → Restore purchases while signed in with the same Apple ID you bought it with.
• Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Scanning & product data

• Product not found? You can submit it from the scan screen. Product data comes from Open Food Facts, so new products appear as the community adds them.
• Something looks wrong?Email us the barcode and what's incorrect. A photo of the ingredients list helps.
• Barcode won't scan? Make sure Filtr has camera access (iOS Settings → Filtr → Camera), hold the barcode flat in good light, or type the number in by hand.

Still stuck?

Email hello@getfiltr.app with your device model, iOS version and what happened. Screenshots help us fix things faster.